Frequently Asked Questions

Discover the answers to our most frequently asked questions.

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When will my account be credited with my Mobile Deposit?

Each business day, Mobile Deposits are posted after 3pm EST.  Business days are Monday through Friday, excluding holidays.  Deposits using this service are not subject to the funds availability of Federal Reserve Board Regulation CC.  Generally, the first $225 of your deposit will be available after your deposit is posted unless your account is open less than 30 days.

What information do I need to gather before I apply online?

You will need the following information in order to complete a 121 Financial personal account application online for a Savings Account, Checking Account, Money Market Account, or CD:

  • Government issued ID/Drivers License/State ID or Passport with current address
  • Your complete physical and mailing address
  • Social Security Number
  • Date of Birth

When can I make a Mobile Deposit?

Deposits can be submitted using out app- 24 hours a day, 7 days a week.

I don’t always need to speak with a rep. Can I just use it like an ATM?

Yes, if you prefer to complete an ATM transaction without the assistance of a Live teller, simply insert your debit card into the machine and follow the prompts on the screen to complete your desired transaction. Our LTMs work just like any normal ATM when the video interface is not being used.

What information do I need to gather before I apply for a Credit Card online?

You will need the following information in order to complete a 121 Financial personal credit card application online:

  • Government issued form of identification such as:
    • BIRTH CERTIFICATE
    • DRIVERS LICENSE
    • MILITARY ID
    • PASSPORT
    • PERMANENT RESIDENT CARD
    • SOCIAL SECURITY CARD
    • STATE ID
  • Your complete physical and mailing address
  • Social Security Number
  • Date of Birth
  • Income Information:
    • Gross monthly income amount (before taxes)
    • Monthly mortgage/rent payment amount
    • Provide proof of income, such as pay stubs, W-2, etc.

Are there deposit limitations on Mobile Deposits?

Yes, there is a daily limit of $10,000 per day of acceptable items.  If your deposit exceeds this limit, you may visit your nearest branch to conduct your deposit.

Where can I view my past Mobile Deposits?

Once logged into the mobile application, click the Menu button then click the down arrow next to Services on the menu.  Next, click on Online History/Activity Center.  Click Deposited Checks on the top menu.  Enter your search criteria and click Apply to retrieve your deposit history.

How do I make a Mobile Deposit?

  1. Make sure your check is properly endorsed; the words “For Mobile Deposit at 121FCU” must be written under your signature.
  2. Open the 121 Financial mobile banking application and log into your account.
  3. Click the Menu button, then click the down arrow next to Services on the menu.  Next, click on Deposit Check.
  4. Follow the prompts to select the account to receive the deposit and the amount.  Then click on the Capture Image button.
  5. When taking a picture of your check, use the following guidelines to ensure you have a clear and readable image:
    • Place the check on a flat surface with a dark background.  The image should line up within the image box on your screen.
    • Take the picture in a well light area and avoid casting shadows on the image.
    • Hold the camera still to avoid any blurriness.
  6. Click Submit Deposit once completed.
  7. Keep a copy of your paper check for 14 calendar days once your deposit has been accepted.

Please note that Mobile Deposits may be immediately accepted but could be rejected upon further review.  Rejected deposits could be related to improper endorsement, poor image quality or unacceptable items.  Unacceptable items include but are not limited to checks payable to any person other than you (third party checks), fraudulent or altered checks, a check that is drawn on an institution outside of the United States or a check dated more than 6 months prior to the date of deposit.

How do LTMs work?

When you are ready, simply touch the screen to connect to a 121 Financial teller. You can then communicate verbally with the teller, who will process your requested transaction. The machines also walk you through a transaction by lighting up and directing you to buttons/options as you go along.

What information do I need to gather before I apply for a Mortgage Loan?

To obtain loan approval, you will typically need to produce:

  • Pay stubs covering most recent thirty days
  • W-2 statements covering the past two years
  • Bank statements covering the most recent two months (with all pages)
  • 401K, IRA, or Mutual Fund accounts showing most recent transaction summary
  • Stocks or certificates of deposit
  • Purchase and sales agreement (copy)
  • 12 months cancelled rent checks or the name and address of your current landlord (if applicable)
  • Fully executed divorce decree (if applicable)
  • Deed, hazard insurance policy, and most recent tax bill if you are refinancing (copies)
  • A letter explaining any known credit problems or fluctuations in income

If you are self-employed, paid by commission, or own real estate used for rental purposes you will need to produce:

  • Two years signed personal federal income tax returns including all schedules
  • If self-employed through a corporation, the last two years' corporate returns as well as a year-to-date profit and loss statement and balance sheet
  • If additional information or documentation is requested, please provide it immediately

Please keep in mind that every member's circumstance is different and may require additional documentation.

What are Live Teller Machines?

We know that our branches can get crowded at times and that everyone has those moments when we can’t afford to wait in line. To provide you another option for your banking needs, we are proud to introduce our network of Live Teller Machines. Think of them as a full bank branch inside an ATM. You can carry out nearly all of the same transactions you could and would inside a physical branch and get to interact with the same wonderful 121 Financial representatives you’ve come to know.

Live Teller Machines, or LTMs, are ATMs with video and audio interface capabilities. They give you an option of having a face-to-face interaction with a 121 Financial Credit Union representative who’s in our Jacksonville-based Contact Center. Think of it like using “Facetime” on your phone but as part of a souped-up ATM. You can conduct nearly every type of teller transaction as you would inside a branch. You can make deposits, withdrawals, loan payments, transfers, and get balances. Unfortunately, we can’t produce money orders or cashier’s checks via LTM right now.

Am I eligible to open a Business Account?

In order to become a 121 Financial business member, you must meet certain eligibility requirements:

  • Business must be operating in or be located within the 121 Financial Credit Union field of membership
  • Business entity must be listed as “Active” status with the State of Florida (www.sunbiz.org)
  • All business owners and signers must individually qualify for membership with credit union
  • All owners must sign authorizing the account to be opened
  • All additional authorized signers must sign documentation in order to be added to account
  • All owners and signers must have valid/current form of government ID

What documents do I need to open an account as a Nonprofit Corporation?

(including clubs and associations)

  • Valid and current government ID for all signers on account
  • Minutes of meeting stating board authorizes account to be open at credit union and appointing by name who is authorized to operate account
  • Proof of Employer ID number (EIN) (If using EIN from another club or association then a letter from that EIN owner giving permission to use)
  • Registrations must be active and searchable on sunbiz.org (if applicable)

Am I eligible to become a 121 Financial Member?

Membership eligibility is pretty simple and straightforward. If you live, work or attend school in one of the following 11 counties, you are eligible to join 121 Financial Credit Union.

  • Duval
  • Clay
  • St. Johns
  • Nassau
  • Baker
  • Columbia
  • Union
  • Bradford
  • Alachua
  • Putnam
  • Flagler

You’re also eligible if someone in your family is already a member, or if you’re a current or retired employee of a telecommunications company (BellSouth, AT&T, etc.).

Do LTMs dispense coins?

No, our LTMs cannot dispense or accept coins. If you’re cashing a check, the change is deposited into your share/savings account and paper bills are dispensed by the machine.

What documents do I need to open an account as a for profit Corporation.

  • Valid and current government ID for all signers on account
  • Proof of Employer ID number (EIN)
  • Registration must be active and searchable on sunbiz.org

What documents do I need to open an account as a Limited Liability Company (LLC)?

  • Valid and current government ID for all signers on account
  • Proof of Employer ID number (EIN) if multi-member LLC
  • Registration must be active and searchable on sunbiz.org

Do I need to show my ID?

Sometimes! Just like in a branch, a valid form of ID may be required for certain transactions. If your ID is required, just place it on the scanner on the LTM. It’s really quick and easy.

How do I get help with my Mobile Deposit if I have questions?

For further assistance, please call Member Services at 904-723-6300, option 8 and our representatives will gladly assist you.

Who are the tellers I’ll be interacting with? Are they cool?

All LTM tellers are employees of 121 Financial Credit Union and work out of our corporate office in the Riverside neighborhood of Jacksonville. Our LTM reps aren’t all hipsters but, yes, they are all very cool.

Is my account eligible for Mobile Deposit?

Mobile Deposit is a free service that allows you to use your smart phone or tablet to deposit a check conveniently into your 121 Financial account.  To take advantage of this feature, you will need a 121 Financial account, be enrolled in online banking and have our mobile banking application.

Your account is eligible provided it meets the following conditions: your account is not frozen for any reason, you have not mishandled your account and/or services or you have not defaulted on any agreement(s) with 121 Financial.  Agreements include but are not limited to an account agreement, a loan agreement or a Privilege Pay repayment plan.

Is there a fee to use an LTM?

NO, ABSOLUTELY NOT. We hate fees.

How do I download the 121 Financial App?

You can do your banking on the go, anytime and anywhere with the 121 Financial mobile app! It's in the Apple App store or Google Play. Just hit the little search icon (the spy glass) and do a search for "121 Financial" ... our app will pop right up and you can download it. Log in using your online banking credentials. For more information, visit our online banking page.

What documents do I need to open an account as a Sole Proprietor?

  • Valid and current government ID for all signers on account
  • Proof of Employer ID number (EIN) if applicable
  • Registration must be active and searchable on sunbiz.org

Where can I go to open a Business Account?

Please visit your local 121 Financial Credit Union branch during normal business hours or you can apply
online starting at our Business Member page. If you have any questions before applying, please contact the 121 Business Services Department at 904-723-6330 or by emailing: business@121fcu.org

LTMs sound great! Where can I find one?

We have LTMs at our Argyle, Beach, Mandarin, Middleburg, and Westside branches with plans to roll out at River City and Touchton soon. We also have an LTM inside the Courthouse downtown (501 W Adams St.).

They can be found in our drive-thru lanes everywhere except Beach and at the Courthouse, where they are inside the building. LTMs are available during branch hours of operation and can be a great option if the in-branch teller line is moving slowly.

Are the LTM tellers 121 Financial employees? You aren’t eliminating jobs, are you?!

All LTM representatives are 121 Financial employees working in our Contact Center and some of the same people you would interact with if you called us on the phone. LTMs are not in any way eliminating positions or jobs at the credit union. All of our LTM tellers complete extensive training so they can handle all of your banking needs.

Still Have Questions? Contact us today!

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