Call Our Contact Center

Main Numbers
904.723.6300
800.342.2352 (after hours)

Live Assistance by 121 Financial Team Members
Monday – Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to noon

 

Merchant Verification
904.724.6788

Debit Card Contact Information

Activation or Change Pin: 1.800.992.3808

Customer Service: 1.866.331.6223 

Report Lost/Stolen Card or Dispute Charge: 1.844.436.1736

Check an Existing Dispute: 1.844.202.5070

 

Credit Card Contact Information

Activation: 1.800.527.7728
Customer Service: 1.866.820.3097
New/Change PIN: 1.888.886.0083
Report Lost/Stolen Card: 1.800.449.7728
Report Fraud: 1.888.918.7313 (PSCU, our card provider)
Credit Card Delinquencies: 904.723.6300 

Credit Card Payment Address
VISA
P O Box 71050
Charlotte, NC 28272

Our Address

Mailing Address
PO Box 40769
Jacksonville, FL 32203

Headquarters
701 Riverside Park Place
Jacksonville, FL 32204