Report an Issue Safeguarding Your Information Comes First
Protecting your personal information is our top priority.
At 121 Financial, we monitor our internal and external systems around the clock—24 hours a day, 7 days a week.
We take a proactive approach and stop a security threat before it impacts you. Our Fraud Prevention department often detects fraudulent transactions before the activity can even be seen in your account.
If we notice suspicious behavior on any of your accounts, we immediately alert you and work to resolve the situation.
PO Box 40769
Jacksonville, FL 32203
121 FCU Headquarters
701 Riverside Park Place
Jacksonville, FL 32204
SUSPICIOUS CALL, TEXT, OR EMAIL?
We will NEVER reach out to you by email, phone call, or text message to request that you verify any of your sensitive information. Even if the number looks genuine, this is often a sign of a “spoofed” call or a phone scam. If you receive a call like this, immediately hang up the phone and call our Contact Center at 904-723-6300.