Safeguarding Your Information Comes First

Protecting your personal information is our top priority. At 121 Financial, we monitor our internal and external systems around the clock—24 hours a day, 7 days a week.

We take a proactive approach and stop a security threat before it impacts you. Our Fraud Prevention department often detects fraudulent transactions before the activity can even be seen in your account. If we notice suspicious behavior on any of your accounts, we immediately alert you and work to resolve the situation.

Avoid Coronavirus Scams

Here are some tips to help you keep the scammers at bay:

  • Don’t click on links from sources you don’t know. They could download viruses onto your computer or device.
  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
  • Ignore online offers for vaccinations. There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure Coronavirus disease 2019 (COVID-19) — online or in stores.
  • Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, via gift card, or by wiring money, don’t do it.

The Best Way to Protect Yourself is to Educate Yourself

We’ve put together this fraud prevention and security knowledgebase in order to help our members become aware of the latest fraud and scam tactics, discover red flags to be aware of, and learn how to take a proactive approach of your own in protecting your sensitive data.




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security alert

Suspicious Call, Text, or Email?

We will NEVER reach out to you by email, phone call, or text message to request that you verify any of your sensitive information. Even if the number looks genuine, this is often a sign of a “spoofed” call or a phone scam. If you receive a call like this, immediately hang up the phone and call our Contact Center at 904-723-6300.

- If you believe you are the victim of fraud, please reach out to us via our Contact Center at 904-723-6300. or by calling 1-877-253-8964.