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Contact Us

Contact Addresses and Phone Numbers

Starting on August 3, 2015, the Call Center will be open Monday–Friday from 8:00am–6:00pm to serve our membership. Our Saturday hours will remain 9:00am–12:00pm.

We value our members’ feedback, and would like to know what we are doing right and in which areas we can improve.

Please contact us at 904.723.6300.

  • Mailing Address
    PO Box 16688 Jacksonville, FL 32245
  • Headquarters
    9700 Touchton Road
    Jacksonville, FL 32246

View our locations page for specific branch locations and hours.

Debit Card Contact Information

Credit Card Contact Information

  • Credit Card Payment Address
    VISA
    P O Box 71050
    Charlotte, NC 28272

Department Email Addresses

Click on a link below.

Remember, email is not secure. Please reference your account number by the last two digits only. Example: ****56

Member Services
Questions about your account, new or current. Including questions about Private PC (Internet Banking), wire transfers, payroll changes, ATM transactions and more. Please call us at 904.723.6300
Loan Department
Questions about your loan, request limit increases.
Administration
Includes President/CEO, Board of Directors.
Collections
Questions about a late loan payment.
Credit Cards
Questions about your Credit Card, sign up for “AutoPay.”
Financial Counselor
Questions about budgeting, getting back on the right financial track, money management seminars.
Human Resources
Questions about employment.
Mortgage Department
Questions about Mortgages.
CU Plus Program
Questions about offering Credit Union services to your employees at no cost to the employer.
Webmaster
Problems with this website (NOT Private PC. Please use Member Services email for Private PC questions.)